Missing part on a sprue :(

[Preda]

Hiho, got a patch of tanks today, sadly, on the D sprue of the Tiger the part 14 was missing :/

Can i get this one part from Rubicon or do i have to contact the Retailer?

[Rubicon Models]

Preda, send us an email to service@rubiconmodels.com, will take care of you!
Give us your name, shipping address, and contact phone number; plus the kit and missing part number please!

[Preda]

Mail is out
Thanks for the quick help And please Hurry, my buddies Army needs a solid slap to the neck

[Rubicon Models]

Your request had been processed, and an email reply had been sent to you too!  DHL courier will pick up the parcel on Monday (they don't work on weekend) and will dispatch to your shipping address within 3 days.  Sorry again for the trouble!
 

[Preda]

Since i work in production i know that sometimes you produce an error. So for me it´s no big deal
Only thing that matters then i how you react to it, and there you get a A+ from me

[Rubicon Models]

Preda: Did you get your replacement kits?  If there are anything else, please let us know!

[Preda]

Yes i got it Thanks