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Missing part on a sprue :(
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Topic: Missing part on a sprue :( (Read 6225 times)
Preda
Cadet
Posts: 32
Missing part on a sprue :(
«
on:
November 22, 2014, 01:26:27 am »
Hiho, got a patch of tanks today, sadly, on the D sprue of the Tiger the part 14 was missing :/
Can i get this one part from Rubicon or do i have to contact the Retailer?
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Rubicon Models
Administrator
Colonel
Posts: 3,863
Re: Missing part on a sprue :(
«
Reply #1 on:
November 22, 2014, 01:01:56 pm »
Preda, send us an email to
service@rubiconmodels.com
, will take care of you!
Give us your name, shipping address, and contact phone number; plus the kit and missing part number please!
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Preda
Cadet
Posts: 32
Re: Missing part on a sprue :(
«
Reply #2 on:
November 22, 2014, 04:47:43 pm »
Mail is out
Thanks for the quick help
And please Hurry, my buddies Army needs a solid slap to the neck
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Rubicon Models
Administrator
Colonel
Posts: 3,863
Re: Missing part on a sprue :(
«
Reply #3 on:
November 22, 2014, 05:19:00 pm »
Your request had been processed, and an email reply had been sent to you too! DHL courier will pick up the parcel on Monday (they don't work on weekend) and will dispatch to your shipping address within 3 days. Sorry again for the trouble!
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Preda
Cadet
Posts: 32
Re: Missing part on a sprue :(
«
Reply #4 on:
November 22, 2014, 08:39:06 pm »
Since i work in production i know that sometimes you produce an error. So for me it´s no big deal
Only thing that matters then i how you react to it, and there you get a A+ from me
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Rubicon Models
Administrator
Colonel
Posts: 3,863
Re: Missing part on a sprue :(
«
Reply #5 on:
November 29, 2014, 01:43:28 am »
Preda
: Did you get your replacement kits? If there are anything else, please let us know!
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Preda
Cadet
Posts: 32
Re: Missing part on a sprue :(
«
Reply #6 on:
November 29, 2014, 09:13:26 pm »
Yes i got it
Thanks
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Missing part on a sprue :(