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Author Topic: Missing parts off sprue.  (Read 3329 times)

devensega

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Missing parts off sprue.
« on: August 29, 2020, 12:52:35 am »
Have you guys ever had parts missing off a sprue? I'm missing quite a large part on the new Comet (one of the tool/equipment boxes) and I'm at a loss on what to do. I've never come across this situation in a model kit before. Is there a way to get a replacement?
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ultravanillasmurf

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Re: Missing parts off sprue.
« Reply #1 on: August 29, 2020, 04:23:26 am »
Is the part missing or has there been a feed problem?
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devensega

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Re: Missing parts off sprue.
« Reply #2 on: August 29, 2020, 05:49:57 am »
Missing, it looks like it's been popped of the sprue. The part isn't in the plastic bag the sprues come in so must have happened at some point before the bags are sealed.
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devensega

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Re: Missing parts off sprue.
« Reply #3 on: August 29, 2020, 06:07:40 am »


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devensega

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Re: Missing parts off sprue.
« Reply #4 on: August 29, 2020, 06:10:17 am »
OK, I went back through my reddit account as I'd posted the model when I first got it some weeks back. You can clearly see the missing part. Somehow it was cleanly broken off the sprue.
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devensega

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Re: Missing parts off sprue.
« Reply #5 on: August 29, 2020, 07:12:29 pm »
OK, sorry to spam everyone.

Good news, Rubicon have resolved the issue. I contacted them via messenger and they've sorted it immediately.

Fantastic service.
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