Rubicon Models

Rubicon Models => General Discussions => Topic started by: nheather on January 25, 2020, 11:31:13 pm

Title: Product Updates
Post by: nheather on January 25, 2020, 11:31:13 pm

Why is the product update of the website not being updated, the last was almost a year ago.

If you don’t intend to use that section of the website any more then get rid of it.  As it is, it gives the website an abandoned, “we’ve gone out of business” feel.

Cheers,

Nigel

Title: Re: Product Updates
Post by: Rubicon Models on January 26, 2020, 12:03:30 am

Quote from: nheather on January 25, 2020, 11:31:13 pm

Why is the product update of the website not being updated, the last was almost a year ago.
If you don’t intend to use that section of the website any more then get rid of it.  As it is, it gives the website an abandoned, “we’ve gone out of business” feel.

We had a problem with our hosting server and was not able to update.  We are in the process of migrating our web content to another host soon.  Our US and UK/EU webstores are always updated with the latest information.  Please use them.

Title: Re: Product Updates
Post by: Tracks on January 26, 2020, 09:52:09 am

Quote from: Rubicon Models

We had a problem with our hosting server and was not able to update.

Is this why the assembly instructions page list has not been updated for some time as well?

Title: Re: Product Updates
Post by: nheather on January 27, 2020, 01:44:56 am

Thanks for the explanation.  Hard to believe if I am honest - a server hosting problem preventing you from updating the site which has not be fixed in over 6 months, maybe as much as 12 months.  You must have the worst IT team in the world..

Cheers,

Nigel

Title: Re: Product Updates
Post by: Rubicon Models on January 27, 2020, 11:54:15 am

Quote from: nheather on January 27, 2020, 01:44:56 am

Thanks for the explanation.  Hard to believe if I am honest - a server hosting problem preventing you from updating the site which has not be fixed in over 6 months, maybe as much as 12 months.  You must have the worst IT team in the world..

Due to the size of our studio and with limited $$$, we basically do not have an IT team, it is one single part-time staff who maintain our server.  Again, we are working to move the our web contents to a new server for a more stable service.  :(

Title: Re: Product Updates
Post by: H0ffmn on January 27, 2020, 01:51:47 pm

Hmmmmmmm......which would be better? If  Rubicon's put their time and resources into planning,developing and releasing new products, or diverting that time to a forum page which hasn't been updated in a while?  ???

Title: Re: Product Updates
Post by: nheather on January 31, 2020, 07:32:00 pm

Quote from: H0ffmn on January 27, 2020, 01:51:47 pm

Hmmmmmmm......which would be better? If  Rubicon's put their time and resources into planning,developing and releasing new products, or diverting that time to a forum page which hasn't been updated in a while?  ???

Bit of both really, it is okay developing new products but if you don’t let the customer base know about them then you aren’t going to sell any.

Okay, Rubicon has it loyal band of customers who are happy to spend time in the forums to find out what’s happening but there is a bigger group of casual potential customers who are not going to spend time in forums who will simply look at the updates and deduce that the company is no longer trading and move on.

Cheers,

Nigel

Title: Re: Product Updates
Post by: jamesvalentine on February 01, 2020, 08:31:48 pm

Then go on their Facebook page and community group.
That's allot easier and more reliable than just whinging about something and acting like a spoiled brat.
Considering what's been going on in China the past year you should be grateful for anything you get.