Rubicon Models
Rubicon Models => General Discussions => Topic started by: devensega on August 29, 2020, 12:52:35 am
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Have you guys ever had parts missing off a sprue? I'm missing quite a large part on the new Comet (one of the tool/equipment boxes) and I'm at a loss on what to do. I've never come across this situation in a model kit before. Is there a way to get a replacement?
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Is the part missing or has there been a feed problem?
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Missing, it looks like it's been popped of the sprue. The part isn't in the plastic bag the sprues come in so must have happened at some point before the bags are sealed.
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(https://i.postimg.cc/676SWqqm/IMG-20200812-123542-2.jpg) (https://postimg.cc/676SWqqm)
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OK, I went back through my reddit account as I'd posted the model when I first got it some weeks back. You can clearly see the missing part. Somehow it was cleanly broken off the sprue.
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OK, sorry to spam everyone.
Good news, Rubicon have resolved the issue. I contacted them via messenger and they've sorted it immediately.
Fantastic service.